EFFECTIVE 12 OCTOBER 2026 · LAST UPDATED OCTOBER 2026

Refund and cancellation policy

This policy explains cancellations and refund requests for MicroInfluence Local digital services. It applies alongside the written quote or project agreement and does not limit consumer rights that apply under Nigerian law.

Before work starts

If you request cancellation in writing before project work, onboarding, or collection of project assets has commenced, you are eligible for a full refund of payments made for that project, subject to any applicable law and third-party charges that cannot be recovered.

After work starts

After onboarding or project work has started, fees are generally non-refundable because labour and technical resources have been allocated. This does not apply where MicroInfluence Local fails to deliver the agreed scope because of our own default or agency error. In that case, you are entitled to a pro-rata refund for the undelivered portion or remedial work at no additional cost, as applicable under the agreement and consumer-protection law.

Third-party platform decisions

Google and other platforms independently control verification, approvals, suspensions, and ranking. We cannot guarantee a particular platform outcome. A third-party decision by itself does not determine whether a refund is due; we will consider the service agreed, the work performed, the project terms, and applicable law.

How to request a cancellation or refund

Email contact.microinfluence@gmail.com or contact us through WhatsApp. Include your name, business name, payment reference if available, and a short explanation. Do not send passwords or sensitive account credentials. We will acknowledge your request and explain the next steps.

Approved refunds

Approved refunds are returned through the original payment method where practical, or another agreed method. We process them within seven to ten business days; your payment provider or bank may need additional time to make the funds available.